Our refund policy is changing for the 2018/2019 season.
- Team Refund Policy -
Players withdrawing after teams have been formed and before the season begins create an
administrative disruption for the club, league, and team, and in addition cause the potential for
other players to be denied an opportunity to be added to a team roster at the time of selection.
The purpose of our refund policy is intended to ensure that teams formed during the
selection/registration process will have the stability to play when the season begins.
Refunds of the registration fee, less a $45 administration fee, will be available to withdrawing
players as follows:
- U11 to U18 (inclusive): Prior to June 5th of the upcoming season.
- U5 to U10 (inclusive): Prior to September 1st of the upcoming season.
Requests for refunds must be made via email to email@example.com prior to the
deadlines above. There will be no refunds after the deadlines. Refunds will only be issued to
the credit card that was originally used for the purchase/registration.
- Academy & Programs Refund Policy -
Refunds are only issued for medical reasons with a doctor’s note. Approved refunds include pro-rating the registration fees after a $25.00 administrative fee deduction.
Non KLM Players
Players who are not registered with KLM at the time of registration or the previous season, first need to contact the club prior to registering. You can reach the club at: firstname.lastname@example.org
The Academy sessions will only be cancelled in severe or sudden adverse weather conditions. If this is the case you will be notified via email of any cancellations and the club will do everything possible to make the cancelled sessions up. The club will not be responsible for refunds if we are unable to reschedule any missed sessions due to weather.